What is the “bottom line” of a company or any type of organization? Many times it comes as quantifiable numbers such as return on investment or profits. These are indicators of success, but there is much more to success than what appears on a spreadsheet.
What about human capital? How many combined years in the organization do the employees have? Divide that by the number of workers, and you see the average years they have with you.This may indicate how loyal they are, which also indicates the atmosphere in which they work. Are they happy with their jobs, with their supervisors, with the company leadership? Sometimes attrition rates can speak to these, but also, leaders must be visible and interact with employees to find out what is really felt in the hallways, offices, and production lines.
This also builds trust. They need to know you see them as people worth talking to and worth hearing their concerns.