If you have ever been in the room with someone who has just received devastating news, you know the pressure to speak. We feel we need to “help” the person by explaining why they need to not feel bad. The truth is, they should feel bad. That’s what grief is all about. It doesn’t matter what you say, they will still feel bad. They may be stunned for now, but they will feel bad. The more you tell them not to, the less helpful you will be. Grief is the normal and natural reaction to loss. Normal and natural; not abnormal and unnatural.
What will help? Turn off your mouth, turn on your ears. Listening to a person in pain is a gift that is free, but hard to give. Our inability to comfort a person is our greatest strength. They are not broken, therefore they cannot be fixed. If you sit long enough, they will eventually speak, and they will need a heart with ears to hear their grief. If the loss is a death, they will tell stories, both about the person they lost, and about themselves. None of those are about you.
How long do you sit there? As long as it takes. Sit until they dismiss you. They will let you know when that is. Stay in the moment. Your phone must become non-existent. You are exactly where you are supposed to be. The world can take care of itself. It did before you were born and will long after you are gone. In that moment, you are effective. You are productive. You are helpful. You are present!